You MUST contact us within 10 days or receipt of your shipment if you intend to return ANY item to our store. Items returned to Onshoring Ventures Inc. after 10 days and WITHOUT contacting us will NOT be refunded. Original sales receipt must accompany returns.
At our sole discretion after 10 calendar days, we will offer an exchange or store credit only. The returned items must be in "new, unaltered and unused condition". The definition of new, unaltered and unused condition is:
- without showing signs of wear or damage in any way
- within 10 calendar days of the delivery date (after 10 days no returns are allowed)
- custom name plates are not returnable unless there was a manufacturing error
- unless noted that the item cannot be returned or has a different return policy time period other than that 10 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us please contact us immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it.
Customer is responsible for all shipping costs if the seller is not at fault.
Once your Dog Throne has been accepted by UPS, the Canada Postal Service, etc., it is considered shipped. At that time, we will not be able to cancel your order and Porch Potty Return Policies will apply.